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CUSTOMER SERVICE NVQ LEVEL 2 –
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Date posted: Friday 23 October
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Location: London
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Price : xzPrice : FREE
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CUSTOMER SERVICE NVQ LEVEL 2 – FREE
This is aimed at those employees who have to deal with clients as a significant part of their role, or who have a customer facing job such as Banks & Retail.
To achieve this qualification, you will have to complete 2 mandatory units:
• Prepare yourself to deliver good customer service
• Produce customer service within the rules
WITH 5 OPTIONAL UNITS FROM 17 OPTIONS INCLUDING
• Meet the needs and expectations of your organisation and customers
• Prepare yourself and your work area to deliver good customer service
• Record and store customer information safely and effectively
• Have an awareness of diversity and not discriminate against colleagues or customers
• Establish a good relationship with internal and external customers
• Communicate clearly and effectively face to face, over the telephone and using written communication
HOW IT WORKS
You will be allocated a tutor who will help you through your learning. You will also be allocated an assessor who will assess your work and visit you at your workplace.
DURATION
This depends on your prior knowledge level . We find that most users need 10 to 60 hours spread over a number of months.
ENTRY REQUIREMENTS
The programme is for those in work, aged over 19 who do not hold a level 2 qualification or NVQ level 2 equivalent. There are no formal requirements though it is helpful if you are familiar with Office Application/s. To be sure you qualify, call us on Mustafa on 020 8519 5070 or 07983 980 570.
ASSESSMENT DETAILS
You will be assessed against the national standards and you are required to demonstrate competence and knowledge for all areas of competence
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